Returns & Cancellations

Return Policy

In order to return merchandise, an RMA number must be obtained from our customer service department.

The merchandise my be Unopened (except Skincare, Haircare, and Makeup items) in order for a return to be acceptable and processed and  in its original condition, including original packaging and packing slip within 30 days of receipt. A refund will be issued less any shipping/gift wrapping charges.

Returns may be subject to a 20% restocking fee if:
   Merchandise is returned without an RMA number
   Merchandise is returned after 30 days
   Merchandise is not returned in its original, manufacturers condition

Shipping costs incurred to return the product to us will not be refunded.

We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons.
Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

• RMA number
• Full name and address
• Phone number
• E-mail address
• Packing slip (purchase invoice)
• Original Order Confirmation Number
• Your reason for returning the merchandise

Please return the merchandise to:
The Scents South Africa
Attn: Returns

N212 Provisus Building

523 Stanza Bopape Street

Arcadia 0083, Gauteng

South Africa

All returns must be shipped back to The Scents South Africa using a trackable courier. (UPS, FedEx, Post Office with tracking number, DHL/POST NET)

Any package that has not been received by The Scents South Africa and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

Damaged Merchandise:
Please contact our customer service department for an RMA. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent.

Note for Dropship customers:
If your customer is requesting a replacement/reship of the merchandise, it
is your sole responsibility to process a new order.

Undeliverable Packages:
If your package is returned to The Scents South Africa marked as "refused", "unclaimed", or "undeliverable", a refund will be issued for the merchandise only. Shipping charges are non refundable.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact us by email at [email protected] or +27 (0) 12-771-7042

Claims

You must notify us within 15 days from the date of your order if you have not received your package.